Privacy Policy

Data Controller Information

CryptoNexae Ltd is the data controller responsible for your personal data. We are a company registered in Cyprus under company number HE963258, with our registered office at Agiou Andreou Street 127, 3085 Limassol, Limassol District, Cyprus.

Data We Collect

We collect various types of personal data when you interact with our services, including information you provide directly and data we collect automatically during your use of our website and services.

Information You Provide

• Contact details (name, email address, phone number, company name)
• Business information and requirements when you request our services
• Communication preferences and correspondence with us
• Professional information relevant to our collaboration analytics services

Information We Collect Automatically

• Website usage data, including pages visited and time spent on our site
• Device information such as browser type, operating system, and IP address
• Cookies and similar tracking technologies as described in our cookie policy
• Analytics data to help us improve our website and services

How We Use Your Information

We use your personal data for various legitimate business purposes, always ensuring we have a lawful basis for processing under GDPR and applicable data protection laws.

Service Delivery

• Providing enterprise collaboration efficiency analytics services
• Responding to your enquiries and managing client relationships
• Delivering consultations and implementing our solutions
• Providing ongoing support and maintenance services

Business Operations

• Processing payments and managing contracts
• Maintaining records for legal and regulatory compliance
• Improving our services based on feedback and usage patterns
• Protecting our business interests and preventing fraud

Marketing and Communications

• Sending relevant information about our services and industry insights
• Conducting market research to enhance our offerings
• Managing your communication preferences and opt-out requests

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to control them, please refer to our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contractual necessity: To fulfil our obligations under contracts for our analytics services
• Legitimate interests: For business operations, security, and improving our services
• Consent: For marketing communications and certain cookies (where required)
• Legal compliance: To meet regulatory requirements and legal obligations

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• With trusted service providers who assist in delivering our services
• With professional advisors such as lawyers and accountants
• When required by law or to protect our legal rights
• In connection with business transfers or corporate restructuring
• With your explicit consent for specific purposes

International Data Transfers

As we operate across the European Union, your data may be transferred to and processed in different EU member states. All transfers are conducted in compliance with GDPR requirements and appropriate safeguards are in place to protect your data.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Specific retention periods depend on the type of data and the nature of our relationship:

• Client data: Retained for the duration of our service relationship plus 7 years for legal and tax purposes
• Marketing data: Until you withdraw consent or we determine it's no longer relevant
• Website analytics: Typically 26 months from collection
• Legal and compliance records: As required by applicable laws and regulations

Your Rights

Under GDPR and applicable data protection laws, you have several rights regarding your personal data:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests or for marketing purposes
• Rights regarding automated decision-making: Protection against solely automated decision-making

To exercise any of these rights, please contact us using the information provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure data storage and backup procedures
• Incident response and breach notification procedures

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

We will respond to your enquiry within 30 days of receipt, or sooner where required by applicable law.

Supervisory Authority

If you believe we have not handled your personal data in accordance with this policy or applicable law, you have the right to lodge a complaint with the relevant supervisory authority. In Cyprus, this is the Commissioner for Personal Data Protection.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.